Welcome to the iSupport Section
Introduction
iSupport, co-ordinated by the Permanent Bureau of the HCCH, was born out of the ambition to develop an electronic case management and secure communication system for the cross-border recovery of maintenance obligations under the EU 2009 Maintenance Regulation and the 2007 HCCH Child Support Convention.
iSupport uses the e-CODEX electronic communication technology, in line with the requirements of the eIDAS Regulation. Both e-CODEX and iSupport are released under the EUPL licence, allowing States to realise considerable savings and to provide their citizens with effective access to justice.
iSupport is available in English, French, German, Portuguese, Spanish and Swedish.
Please note that iSupport is a tool for Central Authorities that cannot be used by individuals or the legal professions. If you are seeking to recover child support abroad, please contact national authorities.
To download iSupport, please contact the iSupport team at the Permanent Bureau.
iSupport related news:
- First official messages exchanged through iSupport
- iSupport - New successful EU Action Grant application
Training Videos
Key documents:
- iSupport Governing Body, 18 April 2024 – Minutes
- iSupport Governing Body, 26 June 2023 - Minutes
- iSupport Governing Body, 19 January 2023 - Minutes
- iSupport Governing Body, 7 July 2022 - Minutes
- iSupport Governing Body, 20 January 2022 - Minutes
- iSupport Governing Body, 23 Novembre 2021 - Minutes
- iSupport Governing Body, 29 April 2021 - Minutes
- iSupport Governing Body, 4 February 2021- Minutes
- iSupport Governing Body, 18 June 2020 - Minutes
- iSupport Governing Body, 18 October 2019 - Minutes
- iSupport Governing Body, 12 April 2019 - Minutes
- iSupport Governing Body, 4 October 2018 - Minutes
- Info.Doc. No 7 of February 2015 - Governance issues in relation to iSupport
- 1 May 2015 iSupport Call for tender (including updated Q & A and updated Payment schedule lot 1)
- Report of 4-5 December 2014 Meeting of the Advisory Board
- Official description of the iSupport Project (1-09-2014)
- Prel. Doc. No 5 of September 2009 - Draft Business plan for the development of iSupport - the electronic case management and communication system 2007 Child Support Convention and 2007 Protocol
iSupport Specifications and guides:
- User Manual [the manual is also available in French, Spanish and Portuguese (choose ‘other languages’ at the top of the screen)]
- Deliverables document as updated by Protech
- 2018 Amendments to the Deliverables document
- 2017 Amendments to the Deliverables document
- Security and data protection report
The content of this page represents the views of the Permanent Bureau of the HCCH only and is its sole responsibility. The European Commission does not accept any responsibility for use that may be made of the information it contains.
